Put years of pricing, client, and operational knowledge to work every shift.
Sierra Victor turns your per-customer pricing, contract-fuel terms, and based-tenant relationships into a searchable knowledge base, then runs agents on top of the systems you already run that protect fuel margin, re-engage tails that drifted away, and keep the front desk sharp when your veterans are off. Built for FBOs from a single-location independent to a multi-base operator.
Capture fuel margin
Put every per-customer price and contract-fuel deal at your team's fingertips, so a few cents a gallon across millions of gallons stays yours.
Win and re-engage customers
Surface transient tails worth chasing and based accounts that have gone quiet, with the relationship history to win them back.
Keep operational know-how
Tenant preferences, vendor terms, and the way the line really runs stay searchable as line-service staff turn over.
What Sierra Victor does across your FBO.
Real jobs your FBO does today, handled by agents working on your own knowledge, data, and expertise.
Fuel-margin and per-customer pricing capture
Fuel is your single biggest revenue line, and only about 20% of it sells at posted retail. The rest moves through contract-fuel programs, volume tiers, and per-tail deals where a few cents a gallon is the entire margin. Today that pricing logic often lives in one person's head. An agent puts every customer's pricing arrangement and contract-fuel term at the front desk's fingertips, so the right price quotes itself, on every shift, whether or not your veteran is in.
Industry veterans estimate Jet-A margins have compressed to roughly $1.30-1.60/gal, with only about 20% of fuel sold at posted retail (via AOPA)
Transient capture and dormant-account follow-up
You compete for every transient fuel stop and for tails that drifted to a field down the road. An agent scores relationship health, surfaces accounts that have gone quiet, and drafts the follow-up, so re-engagement doesn't depend on someone remembering to make the call.
Based-tenant and hangar relationships
Hangar rental is recurring, high-margin, and capacity-constrained, and a based tenant anchors fuel volume too. Lease terms, renewal dates, and tenant preferences stay captured and searchable, so a relationship that took years to build doesn't ride on one manager's memory.
Line-service turnover and knowledge transfer
Line-service turnover is high and every departure restarts a recruit-train-lose cycle. Capturing how the line really runs, customer quirks, fueling procedures, and field-specific know-how, keeps service consistent when the team changes.
Turnover in aviation ground handling runs as high as 50% a year; a line tech earns a mean of $42,110 (IATA; US BLS)
A searchable front desk
Every customer history, every preference, every past arrangement, answerable in plain English by whoever is on the desk. New staff get up to speed in days, and no question waits for the one person who knows.
The tools you run today run the front desk. They don't capture your judgment.
Your FBO software runs the front desk, the fuel farm, and the POS. What it doesn't capture is the pricing logic, client preferences, and operational know-how that live in your veteran staff's heads. Sierra Victor isn't another POS to rip and replace. We build a knowledge base from your operation and connect to the systems you already run, working from your full context, the thing a generic tool will never have.
- Per-customer pricing and contract-fuel terms, captured and searchable at the front desk
- Customer and tenant relationship history, connected across fuel, hangar, and service
- Operational know-how and field-specific procedures, retained as staff turn over
- An AI layer on top of the systems you already run, not a replacement POS
Where FBO knowledge lives today
Searchable FBO knowledge base
Every price, every customer, every arrangement
One system that keeps getting more capable.
You don't buy a fixed product. As the knowledge base deepens, we build the next agent for the next opportunity, on the same foundation.
Every output goes through your team first.
The agents quote the price, flag the account, and draft the follow-up; your team decides. Nothing reaches a customer until someone has reviewed it. Secure, permission-aware access is built in, so each person and each agent only touches what they should, and every action is logged.
- Pricing and follow-up are suggested, reviewed, then applied, never sent blind
- Secure, permission-aware access, so each agent only touches what it should
- Full audit log of every action, every decision, every cost
Front-desk briefing
The fuel-margin math
$1.30-1.60/gal
where industry veterans estimate Jet-A margins have settled, down from around $2.00. When margin is this thin, every per-customer pricing decision is the difference between a profitable uplift and a break-even one.
Industry veterans, via AOPA
~20%
of fuel sells at posted retail, by veteran estimates. The other 80% moves through contract programs and per-customer deals, pricing logic that too often lives in one person's head.
Industry veterans, via AOPA